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Return Policy


Though we endeavor to give you a great customer experience, providing you with the best service and product each time you shop with us, if at all you are not 100% satisfied with your purchase, we offer you to Refund or Exchange Your Order within 30 Days of Delivery. No lies! All you need to do is to give us a call or write to us at support@thestore,pk. within a period of 30 days, from the date of delivery.

However, you must understand that we can’t bear a loss either; so refund or exchange of products will be accepted only if the products are returned in an UNUSED condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. Any damages due to neglect, improper handling or application/usage will not be covered by our refund and exchange Policy.


Features of Refund and Exchange Policy

  • If you choose to exchange the item for reasons of mismatch of size/colour or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to availability of the item in our stock.
  • Exchange of Sizes/ replacement for goods/ merchandise is subject to inspection and checking by’s team.
  • Although, we try to exchange and refund almost all the products, but we do not exchange and refund some of the products which include undergarments, shape wear products, wrist-watches, mobile phones and other electronic items.
  • Some of the electronic items on our site have the manufacturer warranty, for which vendor/manufacturer is responsible, not us.

For more information and details about Refund and Exchange, kindly visit our FAQ page which will hopefully answer all your queries.

Or call us from Monday to Saturday between 10 AM to 10 PM (PST) at the numbers below:

Phone: 021-34982883, 021-34812111

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